These employees see HR staff as gatekeepers, people who hold little interest in employee concerns. It is therefore vitally important that employees display a prompt and courteous attitude to all guests and demonstrate the excellence in service. Front office cashier, working in this section is responsible for updating guest bills, keeping up to date cash and credit transactions of the guest and get them settled before the guest departure. Firstly, the front office staff should have a good personality, well dressed and neat. Tanpipat (1994) suggested an alphabet to be used, for example, M for Mike, N for Nancy, P for Peter. It also provides assistance to guests during their stay, completes their accommodation, food and beverage, accounts and receives payment from guests. (10 marks) Q6. 1. All the transaction passes through within this department. Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels. Assisting customers who encounter problems in obtaining booking or operating self service equipment and walking around with clients and ensuring that they secure whatever services they are in need of. If you need assistance with writing your essay, our professional essay writing service is here to help! Back office activities support the work of front-end employees, and are used to plan for, monitor and improve ongoing business operations. The importance of front office controls has moved beyond its teenage years and come into the light of maturity where operational risk failures of one kind or another have cost major banks some dollar 320 bn since the end of the financial crisis. To export a reference to this article please select a referencing stye below: If you are the original writer of this essay and no longer wish to have your work published on UKEssays.com then please: Our academic writing and marking services can help you! Drivers of this increased attention include regulatory pressure for greater accountability, well-publicized conduct issues, and recognition … Front Office… Simply put, front office staff are the people who directly generate revenue for the company. According to Fitzsimmons and Fitzsimmons (1998 & 1994) presented that the front office staff must present an impeccable outward appearance to customers. Calculate total payments received during a time period, and reconcile this with total sales. Automating front office operations can lead to a range of benefits that will revolutionize the way companies interact with their customers. Post charges against guests¿½¿½ or patients¿½¿½ accounts. There is division of labour too and so one person may not be required to do the whole job single-handed. This section is handle by telephone operator and it is located at the back of the office. The agents work on schedules that vary greatly with shifts that ensure that the agency¿½¿½s offices are open 24 hours a day. Describe. The front office audit is concerned specifically with the following functions: 1. Besides that, ensure that policies and procedures are complied with the highest standard of service and guest satisfaction. Process merchandise returns and exchanges. Front office is a department or team that interacts with the customer and/or directly generates revenue. The front office manager cannot assume that an employee knows how to do certain tasks. Participate morning briefing, or organize afternoon hand-over briefing daily and disseminate information to Reception team as soon as possible. Maintain a good attendance record. Ensure that budget and cost effectiveness at the Front Desk is achieved. Before you begin an office redesign, think about the types of tasks employees perform in the space. Review room availability status, room blockage and special requests on a daily basis through working closely with Reservations Manager and liase on all groups and FIT movements. Approve duty roster prepared by Chief Receptionist and revise if necessary. 4 thoughts on “ The importance of front office staff ” Tonsina on January 14, 2017 at 10:28 pm said: This is absolutely the case. Functions of an office. (10 marks), Q4. Estimating Expenses Vary directly with rooms revenue Registered Data Controller No: Z1821391. (10 marks), Q6. Every village tool has a post office. The additional words, ¿½¿½May I help you?¿½¿½ will give the impression of willingness to serve, which is all important in hotel. Scope of job (Duties & Responsibilities): 1. Give the importance of front office statistic for business (10 marks), Q2. Communication is an important part of running a business. Explain various services a hotel offers to its guest. The role of the reservation department is not limited to making a reservation. Ensure work is completed to include, shift closings, room deposits, refunds and rebates. Perform all duties, other than the above as requested by the hotel policies and/or his/her direct supervisor. Sort, count, and wrap currency and coins. From simple essay plans, through to full dissertations, you can guarantee we have a service perfectly matched to your needs. It is therefore vitally important that employees display a prompt and courteous attitude to all guests and demonstrate the excellence in service. Front office area is commonly termed as ‘Reception’, as it is the place where the guests are received when they arrive at the hotel. The Front Office Department is responsible for creating first hand impressions regarding the level of services and facilities provided. Sign in guests as needed. Review all VIP room blocking. The importance of segregating duties cannot be overemphasised. Monitor open and close on day status to maximize room revenue and demonstrate the concept of yield management. The role of Front Office: The role of Front Office In hotels, the front office is the most important and therefore it should be well organized so that visitors can be impressed. Besides that, ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. We're here to answer any questions you have about our services. The basic function of FOM is to supervise all the Front Office personnel & to ensure the proper and smooth operation of the department. Here are a few of the primary reasons that communication is so important in a workplace: The front office plays a major role in delivering hospitality to guests. Functions. 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